Privacy Policy

Last updated: April 2026

Tickortreat LLC ("Tickortreat," "we," "us," or "our") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our telehealth service and website at tickortreat.com.

Information We Collect

Patient Information: When you submit a visit through our platform, we collect personal and health information necessary to provide care, including:

• Name, date of birth, sex, weight, and contact information
• State of residence
• Information about the tick bite (timing, location, tick type, attachment duration)
• Photographs of the tick and bite site
• Medical history, including allergies, medications, pregnancy status, and medical conditions
• Preferred pharmacy information
• Payment information (processed securely through Stripe; we do not store credit card numbers)

Website Information: When you visit our website, we may automatically collect basic usage data such as browser type, device type, pages visited, and referring URL. We do not use third-party advertising trackers.

How We Use Your Information

We use the information we collect to:

• Provide telehealth evaluations and prescribe medication when clinically appropriate
• Communicate with you about your visit, including confirmations, follow-ups, and clinical information
• Process payment for our services
• Send prescriptions to your preferred pharmacy
• Improve our service and clinical protocols
• Comply with legal and regulatory requirements

Protected Health Information (PHI)

Your health information is protected under the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, technical, and physical safeguards to protect your PHI, including encryption of data in transit and at rest, role-based access controls, and audit logging.

We do not sell your health information. We do not share your health information for marketing purposes. We will never use your data for advertising.

How We Share Your Information

We may share your information only in the following circumstances:

• Healthcare providers: With licensed clinicians who review your visit and prescribe treatment through our platform
• Pharmacies: To transmit prescriptions to your selected pharmacy
• Service providers: With vendors who help us operate our platform (e.g., hosting, payment processing, e-prescribing), all of whom are bound by Business Associate Agreements as required by HIPAA
• Legal requirements: When required by law, regulation, court order, or governmental authority
• Patient consent: With your explicit written consent

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of all health data in transit (TLS) and at rest (AES-256)
• Secure, HIPAA-compliant hosting with signed Business Associate Agreements
• Role-based access controls limiting who can view patient data
• Audit logging of all access to patient records
• Regular security reviews

Data Retention

We retain patient records in accordance with applicable state and federal requirements. Medical records are retained for a minimum of 7 years for adults and until the age of majority plus the applicable state retention period for minors. You may request a copy of your records at any time by contacting us.

Your Rights

You have the right to:

• Access your health information and request copies of your records
• Request corrections to inaccurate information
• Request restrictions on how your information is used or disclosed
• Receive an accounting of disclosures of your health information
• File a complaint if you believe your privacy rights have been violated

Children's Privacy

Our service is used by parents and guardians on behalf of minor children. We collect health information about minors only as provided by their parent or legal guardian as part of a telehealth visit. We do not knowingly collect personal information directly from children under 13.

Cookies and Tracking

Our website uses only essential cookies necessary for the functioning of the site. We do not use third-party advertising cookies, retargeting pixels, or social media tracking scripts.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date. Your continued use of our service after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your health information, contact us at:

Tickortreat LLC
Townshend, Vermont
[email protected]